From Zero to IT Hero: The Ultimate Guide to Landing Your First Help Desk Job

Ready to break into tech—without a degree or years of experience?
 
From Zero to IT Hero is the no-BS, real-world guide to help you transition from any background into an entry-level IT support role. Whether you’re coming from retail, healthcare, customer service, or something totally unrelated, this book walks you through exactly what you need to learn—and what you can skip. 
 
You’ll get crystal-clear explanations of essential IT concepts, hands-on troubleshooting techniques, real-world help desk scenarios, and insider interview prep—all written in plain English, not tech jargon. But here’s the twist: we don’t spoon-feed you every answer. Why? Because the #1 skill in IT is knowing how to find answers. We’ll train you to think like a technician, not just read like a student.
 
💡 What You’ll Learn:
• Core IT concepts (Networking, Windows, Active Directory, Ticketing Systems)
• How to master the troubleshooting mindset—step-by-step
• Common real-world problems you’ll actually face on the job
• How to navigate interviews and stand out as a candidate
• Which certifications are worth your time (and which to avoid)
• How to build experience—even if no one’s hired you yet
 
Whether you want to escape your current job, earn more, or finally break into tech, this book gives you the roadmap and the reality check—without the fluff. By the end, you’ll have more than just knowledge—you’ll have confidence, a toolkit, and a career direction.
 
🔥 Bonus: Includes 25+ real help desk scenarios, career advice, and “home lab” ideas to level up your skills fast.
 
📦 Format: Physical Book
🎯 Ideal For: Career changers, IT beginners, self-taught techies
💼 Goal: Land your first job in IT support or help desk

Note: This is a pre-order with an expected ship date of June 1, 2025.